1. Who we are
ITIG Tech ("ITIG Tech", "we", "us", "our") is a technology company based in Jdeideh, Metn, Lebanon (Ministry of Finance registration 4120940). We build software for businesses and healthcare providers, including ITIG Clinic (clinic management software) and AutoGreet AI (a WhatsApp assistant for clinics).
This Privacy Policy explains how we handle personal information across our website and our products. If you have any questions, contact us at privacy@itigtech.com.
2. Our two roles: controller and processor
This distinction matters, because it determines who is responsible for your information.
When you visit our website or contact us directly, ITIG Tech is the data controller.
When a clinic or business uses our products to serve its own patients or customers, that clinic or business is the data controller. ITIG Tech acts as a data processor, handling information only on that organisation's behalf and following its instructions. If you are a patient of a clinic that uses our software, the clinic is responsible for your information, and you should direct requests about your data to the clinic. We will support the clinic in responding.
3. Information we handle
Depending on how you interact with us, we may handle:
Website visitors and enquiries: your name, email, phone number, and message when you contact us, along with basic technical information such as IP address, browser type, and pages visited.
Clinic and business users (our customers): account details such as name, email, role, and organisation name; login and security information; and billing information handled through our payment provider.
Patients and customers of clinics that use our software: on a clinic's behalf, we may process names, contact details including WhatsApp phone number, appointment details, messages you send to the clinic, and health-related information the clinic records or that you provide. Health information is sensitive, and we handle it with additional care.
4. WhatsApp and AutoGreet AI
AutoGreet AI allows a clinic to offer an assistant on its own WhatsApp number. If you message a clinic that uses AutoGreet:
Your messages are delivered through the WhatsApp Business Platform, operated by Meta. Meta's handling of your messages is governed by WhatsApp's own terms and privacy policy.
To generate a reply, the content of your message may be processed by third-party artificial-intelligence providers acting as our sub-processors.
The assistant provides general, non-clinical help such as opening hours, directions, and appointment requests. It does not provide medical advice or diagnosis. Questions that appear medical or sensitive are passed to clinic staff rather than answered automatically.
You can opt out of automated messaging at any time by replying with a stop keyword, and we honour that choice.
5. Sub-processors and other parties
We use a limited number of trusted providers to operate our services. These may include the WhatsApp Business Platform (Meta) for messaging, artificial-intelligence language-model providers to generate assistant replies, cloud hosting and infrastructure providers, and a payment provider for billing.
Where these providers handle personal information, we require them to protect it and to use it only to provide services to us. A current list of our sub-processors is available on request.
We do not sell your personal information, and we do not permit our providers to use it for their own purposes such as advertising.
6. How we use information
We use the information we handle to provide and operate our products, to respond to your enquiries, to secure our systems and prevent abuse, and to meet legal and regulatory obligations. For patient and customer information processed on a clinic's behalf, we use it only to provide the service to that clinic, on its instructions.
7. Security
We take security seriously and apply industry-standard measures, including encryption of information in transit and at rest, strict separation of each organisation's data so one cannot access another's, access controls and audit logging, and keeping sensitive clinical detail out of outbound message content where possible.
No system can be guaranteed perfectly secure, but we work continuously to protect the information entrusted to us. We do not claim security certifications that we do not hold.
8. Data retention
We keep personal information only as long as needed to provide our services, to meet legal obligations, and to resolve disputes. For patient and customer information processed on a clinic's behalf, we retain it according to the clinic's instructions and applicable law, and we delete or return it when our work for the clinic ends.
9. International transfers
Some of our providers, for example cloud hosting and artificial-intelligence providers, may process information outside Lebanon. Where this happens, we take steps to ensure the information continues to receive appropriate protection.
10. Your rights
Subject to applicable law, including Lebanese Law 81/2018 and related data-protection provisions, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing.
If you are a website visitor or a direct customer, contact us at privacy@itigtech.com.
If you are a patient or customer of a clinic that uses our software, please contact that clinic, since it controls your information. We will assist the clinic as needed.
11. Children
Our products may be used by clinics that treat children. In that case, children's health information is handled on the clinic's behalf, under the clinic's responsibility and in line with applicable law. Our website and marketing are directed to businesses, not to children.
12. Cookies and analytics
Our website may use cookies or similar technologies for basic functionality and to understand how the site is used. You can control cookies through your browser settings.
13. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the effective date shown above.
14. Contact us
If you have a concern we are unable to resolve, you may have the right to raise it with the relevant Lebanese authority.
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