1. Definitions
- “ITIG Tech”, “we”, “us”: the trade name of a sole proprietorship registered with the Lebanese Ministry of Finance under number 4120940, Jdeideh, Metn, Lebanon.
- “Service”: the ITIG Clinic software and its add-ons AutoGreet AI, SmartPage, and ITIG Rx, as described on this website.
- “Clinic”, “you”: the healthcare provider that subscribes to the Service.
- “Users”: the people the Clinic allows to use the Service, such as its doctors, nurses, and receptionists.
- “Clinic Data”: all data the Clinic and its Users enter into or generate with the Service, including Patient Data.
- “Patient Data”: personal data about the Clinic’s patients, including health data.
2. The Service and its modules
ITIG Clinic is clinic management software: patient records, appointments, visits, prescriptions, billing, insurance documents, and messaging, in Arabic, French, and English. AutoGreet AI, SmartPage, and ITIG Rx are add-ons with their own prices. Some features are switched on per Clinic by ITIG Tech when the Clinic asks for them, and the website says which.
We improve the Service continuously. We do not remove a feature the Clinic relies on without notice.
3. Eligibility
The Service is offered to licensed healthcare providers in Lebanon and their staff. By subscribing you confirm that you are authorised to act for the Clinic and that the Clinic is entitled to process the Patient Data it enters.
4. Accounts and security duties
The Clinic is responsible for its Users and for what they do in the Service. The Clinic must:
- give each User their own account and never share sign-in details,
- keep passwords private and use two-factor login where it is offered,
- remove a User’s access when they leave,
- tell us at once at support@itigtech.com if an account or a device may have been compromised,
- keep its WhatsApp Business account and its Meta credentials under its own control.
5. Subscriptions and billing
- Subscriptions are monthly and renew automatically each month until cancelled.
- Prices are in fresh US dollars, as published on the pricing page. An invoice is issued on the first day of each 30-day period and is payable on issue.
- Payment is made to ITIG Tech directly, by Whish, OMT, or card. ITIG Tech never stores a card number.
- The price a Clinic subscribes at is locked for that Clinic. A change to the published price list never changes an existing Clinic’s price automatically. If we ever revise a Clinic’s price, we give at least 30 days’ written notice, effective from the next monthly period.
- Add-ons are billed from the day they are activated for the Clinic. AutoGreet AI is included in the Network and Enterprise tiers.
- Where a tax applies by law to the fees, it is shown on the invoice.
6. Late payment
If an invoice remains unpaid seven days after its date, the Service enters read-only mode: Users can still sign in and read everything, and changes are paused until the invoice is settled. If it remains unpaid for 30 more days, the account is suspended, still in read-only mode. No Clinic Data is ever deleted for non-payment, and any payment reactivates the Service without a new subscription.
7. Cancellation and refunds
The Clinic may cancel at any time by writing to support@itigtech.com or on WhatsApp. The Service continues to the end of the paid period and no further invoice is issued. Fees for a period already started are not refunded.
8. Acceptable use
The Clinic and its Users must not:
- use the Service for anything unlawful or for anyone other than the Clinic,
- attempt to access another clinic’s data or to bypass the Service’s access controls,
- copy, resell, rent, or reverse-engineer the Service,
- upload malicious code or overload the Service,
- send patients messages they have not agreed to receive.
9. The Clinic’s responsibilities for Patient Data
The Clinic is the data controller for its Patient Data under Lebanese Law No. 81 of 2018. The Clinic is responsible for:
- having a lawful basis for the data it enters and informing its patients, including that it uses WhatsApp and an automated assistant,
- obtaining a patient’s opt-in before sending reminders or other messages, and honouring a patient’s STOP,
- the accuracy of what it records,
- answering patients’ requests about their data, with our help,
- its professional and regulatory duties, including any authorisation that the processing of health data may require.
10. Our role as processor
ITIG Tech processes Patient Data only as the Clinic’s processor. We:
- act only on the Clinic’s instructions and only to provide and support the Service,
- keep Patient Data confidential and bind our staff to that duty,
- use only the sub-processors listed in the privacy policy, and give 30 days’ notice of a new one,
- assist the Clinic in answering patients’ requests and in meeting its obligations,
- notify the Clinic of a personal data breach affecting its data without undue delay and at the latest within 72 hours of becoming aware of it,
- sign a data processing agreement with the Clinic on request.
11. Medical disclaimer
The Service is administrative software. Neither ITIG Clinic nor AutoGreet AI nor ITIG Rx provides medical advice, diagnosis, or treatment. Checks such as the allergy and medication check look up data the Clinic has recorded and warn. They never decide. AutoGreet AI is an administrative assistant that answers from the facts the Clinic enters and hands anything medical to a person. Every clinical decision remains with the clinician, and the Clinic remains solely responsible for patient care.
12. Intellectual property
The Service, its code, design, and documentation belong to ITIG Tech. The Clinic receives a non-exclusive, non-transferable right to use the Service during its subscription. Clinic Data belongs to the Clinic. If the Clinic gives us feedback, we may use it to improve the Service.
13. Third-party services
The Service depends on services we do not control: the WhatsApp Cloud API operated by Meta (including Meta’s review of a Clinic’s number and its approval of message templates), Microsoft Azure, Cloudflare, OVH Cloud, Anthropic, Brevo, Sentry, and Jitsi Meet operated by 8x8. Their availability and terms are theirs. Where one of them is unavailable, the parts of the Service that depend on it are unavailable too.
14. Availability and support
We make best efforts to keep the Service available and we announce planned maintenance in advance where reasonably possible. We do not commit to a specific availability percentage. Support is provided over WhatsApp and by phone at +961 79 060 517 and by email at support@itigtech.com, during business hours. We do not commit to a specific response time.
15. Warranties and disclaimers
We provide the Service with reasonable care and skill. Beyond that, and to the extent Lebanese law allows, the Service is provided as is, without any other warranty, including that it will be uninterrupted or error-free.
16. Limitation of liability
To the extent Lebanese law allows, our total liability to the Clinic for all claims arising from the Service in any twelve-month period is limited to the fees the Clinic paid us in the twelve months before the claim, and we are not liable for indirect loss, lost profits, or lost data that the Clinic could have exported. Nothing in these terms limits liability that cannot be limited by law.
17. Indemnity
The Clinic indemnifies ITIG Tech against claims by third parties, including patients and authorities, that arise from the Clinic’s unlawful use of the Service or from its failure to meet its duties as data controller.
18. Suspension and termination
We may suspend the Service for late payment as described above, or, with notice where possible, for a serious breach of these terms or a security risk. Either party may end the subscription at the end of the current monthly period by written notice. On termination, section 19 applies.
19. Data export and deletion on termination
The Clinic owner can export the whole Clinic as spreadsheets at any time while the subscription is active, and any patient’s file as a PDF. On a written request we delete or hand over the Clinic’s data within 30 days. Unless asked earlier, we delete it no later than 90 days after the subscription ends. Backups age out within 42 days after that. Records we must keep by law, such as invoices and the audit log, are kept for the legally required period.
20. Governing law and jurisdiction
These terms are governed by the laws of Lebanon. Any dispute that the parties cannot settle amicably is brought before the competent courts of Beirut.
21. Changes to these terms
We may update these terms. For a material change we give subscribing Clinics at least 30 days’ notice by email or in the Service. Continued use after the effective date means acceptance.
22. Contact
ITIG Tech, Jdeideh, Metn, Lebanon. Email support@itigtech.com. WhatsApp and phone +961 79 060 517.